TA​XES

- 7% Puerto Rico Room Tax will be added to your reservation total and paid on your behalf to PR ​Tourism Company.

CANCELLATION POLICY

- 50% deposit is charged at booking time, which is refundable up to 15 days before your arrival date.

- if you cancel within 14 days of arrival, your 50% deposit becomes non refundable.

- 50% remainder of the stay is charged at 7 days prior to arrival. If you cancel within 7 days of arrival, ​you lose full stay amount.

- If you booked directly with us (on our website), you can cancel with us directly by emailing us at ​info@mipanavieques.com or calling 787-556-4581. If you booked through an engine such as bookings, ​expedia, Airbnb or another booking system, you must cancel through them first and then forward us ​your cancellation email.

PARKING

- Free parking available on the lawn in front of the building. Ample street parking is also available. For ​golf carts only, additional parking is available on the left side of the building, inside the gate.

CHECK IN

- Check is now fully contactless & self-guided, you will receive detailed instructions for checking in ​(including passcodes and wi-fi information) the day of your arrival. Please check your texts or ​WhatsApp for this information the day of arrival.

- Check in is anytime after 3pm but you are welcome to drop off luggage at the storage area and go to ​the beach! Please check your texts or WhatsApp for instructions the day of arrival. We accept no ​liability for valuables left in communal storage area or any losses anywhere on the property.

CHECK OUT

- Please check out by 11am so that our crew can clean the apartment before 3pm check-in. Guests will ​be charged a $50 late checkout fee if they have not vacated their apartment by 11 am. There will be an ​extra $100 charge if the cleaning staff needs to pack and move your luggage out of the apartment ​themselves.

- When checking out of your apartment, please leave your key in the lockbox next to your room door. ​To guarantee that you are not charged for a lost key, your keys MUST be left in this key box. Keys left ​on beds, kitchen surfaces or in other spots in the apartment may not be found by staff.

- Please leave all the dishes in the kitchen clean and put your garbage in the blue drums located on the ​left side of the building

- You can leave luggage in the storage area if you have a late departure. You may use the outside ​shower to freshen up before your ferry trip or flight. Please leave beach towels in the hamper ​provided.

NOISE, OCCUPANCY & BUGS

- We have excellent sound deadening windows, but an occasional rooster crow or loud car noise may ​get through.

- Common areas quiet hours are from 9pm to 9am.

- Amplified music must not be audible outside the apartments.

- All apartments have a stated maximum occupancy and cannot be rented or shared by more guests ​than stated in the apartment description.

- We try very hard to keep the outside out, but this is the Caribbean and lizards, mosquitoes, birds, ​spiders, water bugs, fire ants and even the occasional iguana will wander into the property. You can ​help prevent this by storing food inside the refrigerator.

DAMAGES & OTHER CHARGES

- We keep a copy of your credit card on file during your stay in case of damages (cost varies) or lost ​keys ($20). If your booking site does not provide us with a credit card number (and they sometimes do ​not) we will ask for a credit card when you arrive. If you do not have a valid credit card you will not be ​able to stay with us.

- There will be a charge if bedding, towels or other items are damaged or missing upon checkout. Cost ​will depend on the current local price to replace those items.

- Smoking is only permitted outside the building. Guests who smoke inside the apartments are subject ​to a $200 fine.

AGE RESTRICTIONS

- Children under the age of eighteen are welcome to stay as long as there is an adult present on the ​same reservation to accompany them.

- Please do not leave small children unattended in outdoor spaces.

SERVICE ANIMALS

- Service Animals are permitted on property with a registration form filled out and presented upon ​arrival. There is also a mandatory deposit of $200 for service animals, that will be returned to you ​upon a clean inspection of room at check-out.

- Mi Pana has a no pet policy, which extends to all pets except registered service animals.